Shipping and Returns

Shipping

Your delivery charges will depend on the weight and value of your order. These charges will be displayed during the checkout process.

Shipping Type	Order Value	Shipping Weight	Shipping Charges
Standard Delivery	Dhs. 200.00+	Max 10kg	Free
Standard Delivery	Upto Dhs. 200.00	Max 10kg	AED 15.00
Same Day Delivery	Any	Upto 5kg	AED 25.00
Same Day Delivery	Any	From 5kg to 10kg	AED 35.00

In case you still have questions about our shipping service, contact us on Whatsapp at +971 54 5463426

Note: These rates are applicable for local delivery within the UAE. For international shipments, provide your detailed address at checkout to review applicable charges.

Returns

Returns should be easy. We couldn’t agree more. Let's show you how to return your products online.

1. Request your return

Go to Order History in My Account, select the products you want to return and place a return request within 7-days of receiving your products.

2. Box up your products

Wrap and seal your products in their original packaging or Whatsapp us at +971 54 546 3426 if you no longer have it.

3. Hand over your return

Our courier partner may take 3-5 business days to pick it up. Return shipping cost upto a maximum of Dhs. 20.00 depending on the weight of your parcel will be applied and deducted from the refund amount.

4. Receive your refund

We’ll check your returns, and credit your refund to your card or bank account in 4-15 working days. If you've paid by cash, you’ll receive a return voucher as store credit.

Refunds are not applicable on sale and promotional items. For exchange contact us on Whatsapp +971 54 546 3426.

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Size One size

Slight variations in abaya measurements, within a tolerance of ±1 inch for length and key dimensions, are due to fabric characteristics and handcrafted tailoring.

Stay warm and stylish with the Al Sahar Knitted 2-Piece Sweater & Pants Set (طقم الصُحُر الصوفي سويتر وبنطلون قطعتين). Crafted from soft knit fabric, this set includes a cozy sweater paired with matching pants for full comfort. Designed for modest wear, it’s perfect for home, travel, or casual winter outings. Scroll down for more details.

Define the fabric details of the abaya and hijab at Noor & Grace

Knitted Fabric

Defines whether an abaya is open front or closed front abaya and main features of the abaya

Turkish Knitted Sweater and Pants Set – Cozy Fall & Winter Wear

Black silhouette of a dress and jacket on mannequins against a white background. Noor & Grace abayas definition for Open front or close front abayas

Slim Fit - Slightly tailored to outline the natural silhouette while maintaining modesty

Eco-Friendly
Breathable
Wrinkle resistant

Icon that defines abaya suits what occassions.

Winter Abaya

At Noor & Grace, we offer a 7-day return policy. You can request a return within 7 days of receiving your item, provided it is unworn, unused, with tags, and in original packaging. You'll need the receipt or proof of purchase. To initiate a return, contact us at support@noorgrace.com.You can also use the self serve returns by logging into your account. Please note that return shipping costs are the customer's responsibility, and we cannot accept returns on sale items or gift cards.