SHIPPING
Your delivery charges will depend on the weight and value of your order. These charges will be displayed during the checkout process.
| Shipping Type | Order Value | Shipping Weight | Shipping Charges |
|---|---|---|---|
| Standard Delivery | Dhs. 300.00+ | Max 10kg | Free* |
| Standard Delivery | Upto Dhs. 300.00 | Max 10kg | AED 15.00* |
| Same Day Delivery | Any | Upto 5kg | AED 30.00 |
| Same Day Delivery | Any | From 5kg to 10kg | AED 40.00 |
RETURNS
Returns should be easy. We couldn’t agree more. Let's show you how to return your products online.
1. Request your return: Go to Order History in My Account, select the products you want to return and place a return request within 7-days of receiving your products.
2. Box up your products: Wrap and seal your products in their original packaging or Whatsapp us at +971 54 546 3426 if you no longer have it.
3. Hand over your return: Our courier partner may take 3-5 business days to pick it up. Return shipping cost upto a maximum of Dhs. 20.00 depending on the weight of your parcel will be applied and deducted from the refund amount.
4. Receive your refund: We’ll check your returns, and credit your refund to your card or bank account in 4-15 working days. If you've paid by cash, you’ll receive a return voucher as store credit.
For exchange contact us on Whatsapp +971 54 546 3426