Shipping and Returns
Shipping
Your delivery charges will depend on the weight and value of your order. These charges will be displayed during the checkout process.
| Shipping Type | Order Value | Shipping Weight | Shipping Charges |
|---|---|---|---|
| Standard Delivery | Dhs. 300.00+ | Max 10kg | Free |
| Standard Delivery | Upto Dhs. 300.00 | Max 10kg | AED 18.00 |
| Same Day Delivery | Any | Upto 5kg | AED 30.00 |
| Same Day Delivery | Any | From 5kg to 10kg | AED 40.00 |
In case you still have questions about our shipping service, contact us on Whatsapp at +971 54 5463426
Note: These rates are applicable for local delivery within the UAE. For international shipments, provide your detailed address at checkout to review applicable charges.
Returns
Returns should be easy. We couldn’t agree more. Let's show you how to return your products online.
Go to Order History in My Account, select the products you want to return and place a return request within 7-days of receiving your products.
2. Box up your products
Wrap and seal your products in their original packaging or Whatsapp us at +971 54 546 3426 if you no longer have it.
3. Hand over your return
Our courier partner may take 3-5 business days to pick it up. Return shipping cost upto a maximum of Dhs. 20.00 depending on the weight of your parcel will be applied and deducted from the refund amount.
4. Receive your refund
We’ll check your returns, and credit your refund to your card or bank account in 4-15 working days. If you've paid by cash, you’ll receive a return voucher as store credit.
Refunds are not applicable on sale and promotional items. For exchange contact us on Whatsapp +971 54 546 3426.